Refund policy
Return and Refund Policy
1. General Policy
At Duga Duga, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund under the conditions outlined below.
2. Eligibility for Returns
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Items must be returned within 14 days of receiving your order.
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Products must be unused, in their original packaging, and in the same condition as received.
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Proof of purchase (receipt or order confirmation) is required.
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Certain items, such as personalized or perishable goods, are non-returnable.
3. Return Process
To initiate a return, please contact us at info@dugaduga.me with your order details and reason for return. Once approved, we will provide return instructions. The customer is responsible for return shipping costs unless the item is defective or incorrect.
4. Refund Policy
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7-10 business days and credited to the original payment method.
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Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
If you need to exchange an item, please contact us. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.
7. Contact Information
For any questions about returns or refunds, please reach out to us at info@dugaduga.me.
